Careers

About us:

Consultus are live-in care and live-in nursing specialists, family-owned and run, founded in 1962 as one of the longest- established and most trusted providers of live-in care and live-in nursing care. We aim to ensure that our clients their families and loved ones are happy, safe, and comfortable in their own home where professionally trained carers and nurses meet care needs. We believe life is better at home, where people naturally feel better in their own home making their own choices to live life their way.

Consultus have a vacancy for a full-time (Mon-Fri) Senior Receptionist and Administration support based at our head office in Tonbridge, Kent.

The successful candidate will possess communication skills such as:

• Listening

• Good directive skills in person and on the phone

• Good clear English

• Professional

• Represent the company as the face of our organisation

• Friendly

• Compassionate

• Uplifting Tone of voice to reflect Consultus values and personality

By using our professional digital 3CX phone system, with over 70 users, experience in this system is an advantage but not essential as full training can be provided.

This role will require 3 full days hosting front of house reception, answering our telephone calls and greeting visitors and carers face to face many visitors attending our training courses in our award-winning training centre. This is a varied role with 2 full days administration duties within our administration office, working with an experienced reception and administration team.

The right candidate will head up the reception team, manage rotas and holiday cover to ensure our front of house service provides a truly friendly professional and personalised approach.

Excellent pay and benefits

Job Type: Full-time

Pay: Up to £25,000.00 per year

Schedule:

• Monday to Friday

About Us:

For over 60 years, Consultus Care and Nursing has been a trusted nationwide provider of exceptional live-in care and nursing care at home. With a reputation for providing high-quality homecare, our established service is highly rated by clients who we enable to live well in the comfort of their own homes. We are very proud of the quality of the care we provide and are rated ‘Good’ by the Care Quality Commission (CQC).

A core focus of our nursing team is to provide the highest quality nursing care to those who wish to receive healthcare in the comfort of their own home instead of receiving this care in a hospital or community setting. Many of our clients receiving nursing care at home are nearing the end-of-life so we pride ourselves on providing a sensitive, compassionate and dignified pathway, and offering much-needed emotional and practical support to all the family.

We are looking for an established Registered Nurse to join our team as a Nursing Care Co-ordinator to ensure our clients are matched with an appropriate nurse, and placements are well co-ordinated and managed to ensure the best possible nursing care is delivered that meets clinical and regulatory guidance and standards.

Job Summary:

There are three key dimensions to this role: nursing client services, nurse recruitment and induction, and quality and compliance. The successful candidate will use their professional and clinical expertise to ensure the effective operation of our nursing business to ensure our clients’ needs are always met, and our nurses are supported in their roles.

Key areas of responsibility:

Nursing client services

• Work alongside the Registered Manager and Care Advisory team to secure new nursing care clients.

• Complete initial care needs assessment for all new nursing clients, ensuring a detailed handover of these assessments to the assigned nurse ahead of commencement of service.

• Assign the most appropriate nurse to client assignments, that has the skills and experience to meet an individual client’s needs, in accordance with Consultus placement procedures, focusing on the quality and consistency of care and health and safety.

• Administration of all nursing care bookings, including ensuring all required information is completed in a timely manner, bookings and rotas are managed effectively, and providing appropriate profiles of nurses to clients for consideration.

• Monitor and support all client placements to ensure high levels of care delivery and client satisfaction.

• Ensure timely and supportive communication regarding bookings to the client and nurses in line with company procedures.

• Resolve any issues that may arise with support from the wider team to ensure a timely and effective solution.

• Liaise with other professionals or healthcare specialists involved in the care of our clients.

• Provide on-call support to nurses and clients via the telephone outside office hours (on a rota basis)

Nurse recruitment and induction

• Handle all incoming enquiries from prospective nurse candidates

• Review all job applications for nursing roles, conduct pre-screening questionnaires and select candidate and handle the interview process.

• Provide induction training for the new nurses.

• Administration of all recruitment tasks for new nurses.

Quality and compliance

• Appraise nursing care plans, risk assessments and weekly reports completed by the assigned nurses in placement, taking remedial action as required.

• Monitor and support all nurses in placement providing information, guidance and advice in accordance with our training programme and the NMC Code of Conduct.

• Maintain all compliance records and documentation relating to nurse availability, assessments and on-going training.

• Conduct regular audits of quality and compliance records in accordance with company policies and procedures.

Qualifications and Experience:

• Registered Nurse (RN1), with a minimum of 3 years’ experience in a clinical setting.

• A general understanding of the regulatory environment and Care Quality Commission (CQC) requirements and guidance.

• First Aider at work (not essential as will be provided)

Skills and competencies

• Excellent time management skills

• Strong IT skills with a proficiency in Microsoft applications

• Flexible approach with the ability to work to tight deadlines and under pressure

• Exceptional communication and interpersonal skills

• Ability to influence and build and maintain strong relationships

• Highly organised with a strong attention to detail

• Professional and diligent attitude

• Proactive – thinks outside the box and seeks solutions

Personal attributes

• Positive

• Kind

• Caring

• Empathetic

• Patient

• Confident

• Diligent

• Team player

Pay and benefits

• £32,000 - £34,000 per annum, DOE

• Holiday 4 weeks increasing to 5 weeks, after 2 years of service

• Bupa Cash Plan Health Insurance Scheme

• Workplace pension

• Performance bonus payments after 2 years of service

• On call enhanced pay for out of hours working

About Us:

Consultus Care and Nursing is a live-in care provider, for over 60 years we have been a trusted nationwide provider of exceptional live-in care and nursing care at home. We have a reputation for providing high-quality homecare, our established service is highly rated by clients who we enable to live well in the comfort of their own homes. Our diverse range of live in care services ensure that individuals can remain in their homes throughout their later years, eliminating the need to ever move into a care or nursing home, providing reassurance and peace of mind. We are very proud of the quality of the care we provide and are rated ‘Good’ by the Care Quality Commission (CQC) and is highly rated by our clients.

We are focused on further growing our regulated Managed Care Service and are looking for an established and experienced Regional Care Manager to join our growing team.

Job Summary

There are three dimensions to the role; ensuring high standards of care and exceptional service are delivered to our existing clients and their families. Supporting new client business as well as retention and management of our care teams in the region.

Existing clients

• Responsible for the operational management of our live-in care services to clients living in the Kent and Surrey surrounding areas, ensuring high standards of care are always delivered

• Conduct regular reviews of care services in our client’s home in line with company policy and regulatory requirements, ensuring care plans are up-to-date, and clients’, their families and our carers have the support they need

• Regularly audit care services to monitor quality and maintain high standards of care delivery. Address any areas for improvement to ensure regulatory compliance

• Ensure carers are on-boarded effectively in their placements and are equipped with the skills and knowledge to provide the care needed

• Build and maintain strong relationships with key stakeholders, including clients, families, and other healthcare professionals, to ensure the needs and expectations of our clients are met

• Liaise with clients and their families regularly to obtain feedback and ensure they are happy with the level of service provided. Encourage families to complete positive online reviews

• Address and resolve any client concerns or complaints, ensuring a high level of client satisfaction

• Ensure effective and efficient administration of care packages, communicating effectively with the central team

New clients

• Working closely with the central sales team, conduct new business assessments when needed, with a focus on providing families with all the support they need to make a positive decision to use our service

• Provide feedback on assessments to the sales team, liaising with them to ensure all assessments are followed up in a timely manner

• Develop detailed care plans that reflect a person’s holistic needs

• Working closely with the central team identify and match the most appropriate care team to meet an individual clients’ needs

• Working closely with the sales and marketing team promote the company’s reputation within the community, actively seeking opportunities for growth and partnerships

Care team management

• Provide strong supervision and management of carers in your region, ensuring they have the guidance, support, and resources needed to deliver exceptional care services

• Conduct regular performance reviews and set clear objectives for carers, aligned with company goals

• Foster a positive and collaborative work environment across the region, encouraging teamwork and professional development

• Work closely with HR to recruit, train, and retain high-quality carers across the region

• Ensure all staff within the region are up to date with mandatory training and have the skills necessary to deliver high standards of care

• Carry out investigations and disciplinary procedures with carers when needed

• Host virtual carer drop-in sessions on Teams to offer a safe space for carers to discuss their experiences and answer any questions they may have

Key Performance Indicators (KPIs)

• Achievement of regional quality targets

• Client satisfaction scores

• Client retention

• Staff retention, recruitment, and training compliance.

• Assessment to service start conversion

Qualifications and Experience

• Level 3 in Health and Social care is desirable but not essential

• Experience as a regional care manager/consultant within the care sector is required.

• A strong understanding of the regulatory environment and Care Quality Commission (CQC) requirements and guidance.

Skills and competencies

• Ability to make decisions using professional expertise

• Ability to work effectively independently and as part of a team.

• Excellent time management skills

• Strong IT skills with a proficiency in Microsoft applications

• Exceptional communication and interpersonal skills

• Ability to influence and build and maintain strong relationships

• Highly organised with a strong attention to detail

• Professional and diligent attitude

Personal attributes

• Positive

• Kind

• Caring

• Empathetic

• Patient

• Confident

• Diligent

• Team player

Pay and benefits

• Salary from £29,000+ depending on experience

• Holiday 4 weeks increasing to 5 weeks, after 2 years of service

• Bupa Cash Plan Health Insurance Scheme

• Workplace pension

• Performance bonus payments after 2 years of service

• On call enhanced pay for out of hours working

It is essential for this role that you have a clean UK drivers’ licence and your own vehicle.

Job Type: Full-time

Pay: From £29,000.00 per year