Consultus were contacted by the family of an 85-year-old lady living in the home counties. Edith had been suffering from heart problems for a number of years and was now bed-bound.
With her condition deteriorating, Edith’s family was hoping to arrange for a Live-in Carer to take care of her and support them and the various healthcare members involved in her palliative care.
The family discussed with us their desire for their mother to remain at home and they explained the extent of care already being provided by local carers and the family.
The first carer booked to help Edith was Jane, who had worked for Consultus for many years. This very experienced carer was chosen by our Care Consultant Elaine for her calm and compassionate nature. Jane was an excellent choice, developing an immediate bond with Edith and her family. Our carers supported the local carers by delivering all of Edith’s personal care, including bed bathing, turning at regular intervals night and day, and managing incontinence.
The family was relieved that Jane was able to extend her booking, but as was natural at this very difficult time the workload was particularly onerous entailing long hours, so we twice arranged for a new carer, Susan, to enable Jane to take a few days break.
Our carers also performed the vital role of communicating gently with Edith and offering her and the family continuous reassurance. They worked alongside the GP and palliative care nurses, remaining flexible in a changing situation to provide continuous end-of-life care.
Six weeks after our carers were assigned, Edith died peacefully in her own home, surrounded by her family.
As so often happens our carers remained in touch with family, who warmly acknowledged Jane and Susan’s indispensable contribution.