Live-in carer testing positive for COVID 19 in a booking (MCD)

In the event of a Managed Care at Home Carer testing positive for COVID-19 whilst in a client booking.

The Managed Care at Home service of Consultus Care and Nursing Ltd. (Consultus) is based exclusively on the principle that Consultus has used all reasonable endeavours through its recruitment and training processes to ensure ‘Carers’ are suitable for the caring role described by the Client or the Client’s representative. If the Client accepts the ‘Carer, Consultus accepts both legal and practical responsibility for the satisfactory delivery of care services.  Consultus uses all reasonable endeavours to liaise with the Client to verify the care delivered is as expected, and if not, will introduce an alternative carer if requested by the Client, where possible.


 All Carers coming in to our Training Centre in Tonbridge are COVID tested with CE marked antibody kits yielding immediate results (within 15 minutes) in our own morning and afternoon clinics administered by our internal nurses. Carers who transfer from one client to another will be provided with an antibody kit 72 hours prior to arriving with their new Client, and importantly, Consultus confirm that at the time of making their Client bookings that the Carer is free of Covid 19 symptoms, Consultus carers confirm with our Clients or their representatives that the following disclaimer is true, to the best of their knowledge, within the last 14 days.

  • Carers have not tested positive for COVID-19
  • Carers are free of COVID-19 symptoms
  • Carers have not knowingly been in contact with anyone who has COVID-19 symptoms or a confirmed positive COVID-19 test
  • Carers are not awaiting the outcome of a COVID-19 test for themselves 

The Policy:   
Despite all our procedures above, should the Carer test positive for COVID-19 whilst in a booking with a Client, Consultus strongly suggests both parties follow the Consultus Managed Care service COVID-19 Positive Test policy and procedure as outlined below:

  • The Carer informs the Client of the positive COVID-19 result
  • The Carer informs Consultus on testing positive for COVID-19 and follows the latest UK Government guidance on COVID-19 self-isolation procedures
  • The Client, and Client’s family and other household members who may have been in contact with the Carer are advised to immediately book a Government PCR COVID -19 test
  • If the Carer has to remain in the Client’s household while arrangements are made for the Carer to vacate the house, it is recommended that they self-isolate in a separate part of the house to minimise contact with the Client, family and other members of the household and thus reduce the risk of cross infection.
  • Consultus will make preparations for the Carer to leave the booking as soon as possible and adhere to the mandatory self-isolation period in line with the UK Government’s current COVID-19 policy and procedures.
  • The Client’s family and associated support network will need to provide care for the Client directly or make alternative arrangements until a negative test result for the Client is given
  • When the Client and any other members of the household have tested negative for COVID-19 (please supply test result by email) and the Client requests a replacement carer, Consultus will organise for a suitable Carer to take over the booking as soon as possible
  • Prior to this it is strongly recommended that the Client, family and / or other members of the household arrange a deep clean of the house and all other areas including the accommodation used by the Carer.
  • Should the Client test positive for COVID-19 the family / Client’s support network are asked to make alternative care arrangements for their family member whilst in the self-isolation period of 10 days (or other period designated by the latest Government guidelines)
  • Should the Client test positive for COVID-19 and requests that the current Carer who has also tested positive for COVID-19 continues to care for them in their home and the Carer is well enough to care for the Client, both parties are plainly open to enter an extension to the existing agreement between them accordingly. This will be a discretionary agreement between both the Carer and the Client and/or Client Representative where both parties will be reasonably expected to sign a disclaimer, or failing that will be deemed to have signed such a disclaimer, excluding Consultus from any liabilities which may be implied or construed as a result of this voluntary agreement between the Client and the Carer
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