General questions about live-in nursing

How long can I book a nurse for?

For as long as you need is the simple answer, but our minimum booking is four days/night up to two weeks. After two weeks we like to enourage our nurses to take a break in which case a replacement nurse will be assigned. The same nurses can be allocated on a rota basis for long-term nursing support.

What if the client requires nursing care during the day and night?

If a client only needs assistance once or twice a night for short periods, then the day nurse can provide this at an agreed overtime rate. However, if a day nurse is regularly woken more than twice a night, then it’s likely that additional assistance is needed.

If a client needs continuous care during the night then two nurses can be supplied, one on day and one on night duty.

What facilities do we need to provide for the nurse?

You’ll need to provide our nurses with a private room, access to essential household amenities, and their meals – to be taken with the client where appropriate. In those cases where two nurses are required to live in because of complicated medical needs, then they’ll both need a separate private room, or one bedroom in the client’s home and a second room in a nearby relative’s home.

What happens if your nurse goes sick or has to leave the client's home suddenly?

Our aim is always to provide continuity of nursing care without interruption. In unforeseen circumstances, our Nurse Co-ordinators will replace the outgoing nurse with as little delay as possible – never leaving the client without medical care.

What happens if we book a nurse but need to cancel shortly before she arrives or during the assignment?

By the time the nurse arrives at the client’s home, our team will have put in many hours of preparatory work. At the same time, our nurse will have committed herself to a booking which typically lasts for 14 days or more.

For these reasons, we do charge a deposit which is equivalent to four day fees. In the event of a cancellation before the booking starts, this is non-refundable. However if the booking goes ahead, this is simply deducted from the first invoice.

Can we postpone the start of nursing care or interrupt the service for a short time?

We know from long experience that delays to hospital discharge can force postponements to confirmed bookings, which can mean delaying our nurse's arrival. Similarly, you may need to request a break in service because of a temporary hospital admission. In these instances, to avoid the break-up of an established rota, we try to arrange for the nurse to remain on paid standby.

What if I have a complaint?

We’re happy to say this is extremely rare, but when things do go wrong we need to know as soon as possible. Please contact us either by phone on 01732 355231 or email or post to 17 London Road, Tonbridge, Kent TN10 3AB. We promise to investigate and provde you with a substantive response as quickly as we can.

What professional checks do you make on your nurses?

All Consultus nurses have undergone the strictest selection procedure, culminating in a two-hour face-to-face interview. We check that they have:
• their qualifications and documentation verified by the Nursing and Midwifery Council (NMC)
• a minimum of three years’ post-registration experience and are RN1-qualified
• two professional references that comment on their clinical skills and competencies
• a Disclosure and Barring Service Enhanced Disclosure
• evidence of their ongoing Post-Registration Education and Practice (PREP).

What hours do live-in nurses work?

Our nurses stay with each client for the duration of the assignment, typically up to two weeks on rotation. They work seven days a week and twelve hours a day, including a daily two-hour break, the timing of which is flexible and is agreed between the client and nurse. They will also work overtime at a slightly enhanced rate, and are on hand for any night calls.

Can we spread the cost of the service between two bill payers?

Absolutely – we do like to make home nursing as affordable as possible. If payment needs be met by two people or organisations, we’d simply raise two timesheets and two invoices. It’s then up to you and the second party to decide who pays what proportion of costs. Our only caveat is that we and our nurse should ideally have just one point of contact for clinical matters, time sheets and local supervision.