What our Clients Say
Chloe, Client's daughter
August 2024
Having Consultus as part of Dad's support network over the past months has been a huge blessing. The carers you introduced to us have all been wonderful, warm, knowledgeable people who promoted Dad's independence, maintained his dignity and encouraged his interests. I honestly can't imagine having done this journey without the support of your agency. The care consultants, particularly Jo, and all the team are first class.
Sally, Client's daughter
March 2024
We used Consultus to provide live-in carers for five and a half years. I can’t recommend Consultus enough. They are far better than any other agencies I’ve experienced. They are fair, excellent at administration and the customer service was excellent. I would definitely use Consultus again.
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Caroline, Client's daughter
July 2024
Let me start by saying how wonderful the carers are that have come from your organisation. Joan and Anne have made a huge difference for our family which is wonderful.
John, Clients' son
April 2024
Consultus were recommended to us and I can confirm you've lived up to all our expectations. For nearly 4 years we've had Consultus Carers assigned to assist Domicile Care. Each carer has made our parents feel valued and comfortable in their own home. The family have had full confidence with Consultus, especially during the Covid period. So much appreciated!
Amanda, Client's daughter
July 2024
All the carers who have come to look after S have been very helpful and kind. I would not hesitate to recommend your agency to my friends.
Susie, Client's daughter
March 2024
We've been so very pleased with the high standard of care and companionship Dad has enjoyed from his Consultus carers over the past 3 years. I would have no hesitation in recommending you to others. We've been lucky enough to meet some amazing and inspiring people who have truly enriched his life - and ours. Gemma visited Dad often, and supported him (and me!) with so much energy, patience and good humour.
Andy, Client's son
July 2024
The quality of service that you and your team at Consultus have provided from the start has been superb, accounting for my parents not insignificant foibles and I thank you all on behalf of all the family.
Kate, Client's daughter
January 2024
I wanted to take this opportunity to particularly thank you for all that you have done to help with my father's care. From the day we became clients we have received nothing but the most professional, efficient and understanding service from yourself and It could not have been a better experience from our part. Unfailingly you have provided us with the best carers we could possibly have imagined, and you could even help us out with sudden and unexpected requests with calm and rapid results.
Josh, Client's daughter
August 2024
I wanted to thank you and the Consultus team for all your support in this past year. It was so re-assuring to know that you were at the end of the phone. You went about your work with such empathy and kindness and it is very much appreciated.
Peter, Client's nephew
June 2024
We have been using Consultus for over 4 months and, based on our experience so far, we can highly recommend them. We required 2024 hour live-in care for our 87 year old aunt, who had recently been diagnosed with terminal lung cancer, and our 93 year old uncle, for whom our aunt had previously been primary carer. The care put in place by the NHS was woefully inadequate and our experience with another care agency was disastrous. We were at the end of our tether but fortunately a friend of the family recommended Consultus and we are so pleased they did. Gemma Bigginton, the Consultus care manager who has been excellent, established a great rapport with our aunt and uncle from the start. Understanding the urgency of our situation, she organised a care package to start within a few days. All the carers so far have been amazing, kind and capable. The house is spotless and organised, all have embraced our aunt & uncle’s vegetarian diet and have provided them with nutritious meals. They have dealt with GP appointments, medication, our aunt’s NHS carers, district nurses, etc. Consultus provides a daily email update, which we find very reassuring. Gemma and her team have been wonderful throughout these difficult months and we would be very happy to recommend Consultus Managed Care to others.
Rupert, Client's nephew
March 2024
Consultus were absolutely amazing, fulfilling my Aunt’s wishes that she spent her last 18 months living at home. Not only were they great at matching carers with my Aunt, who remained fearlessly independent until the end, they also became part of the family, ensuring that things ran smoothly, liaising with all the agencies and doctors as and when needed. I loved the short nightly emails, that provided me with an update on how the day had gone. Importantly, it gave me peace of mind that everything was okay and they would let me know when my help was needed. The lovely Consultus manager, Fiona, would regularly visit my aunt and provide me with more detailed updates, so that we could work as a team to ensure my aunt’s needs were adapted as she became frailer. Fiona or one of her colleagues were always at the end of the phone if needed. The carers remain with my aunt until the end and undoubtedly allowed her to gracefully pass on to her next great adventure. I genuinely could not have asked for more from Consultus and they genuinely go the extra mile with a smile.