Live-in Care FAQs

How do I book a live-in carer?

Simply call us on 01732 355231 and speak with a Care Consultant.

How do you choose a carer for me?

Firstly, we listen – to your concerns, needs and preferences. Then we’ll talk through your options and answer any questions. We will review our available carers, matching their experience, expertise and personal likes and dislikes against your own, to ensure the best fit for your home and requirements.

What happens once a booking has been made?

We will send you a confirmation letter and you can speak with the carer we assign over the phone. We check with both carer and client that all is well and ask you for your feedback.

How many hours per day do the carers work?

Live-in carers typically work seven days a week for a period of two-weeks at a time. Whilst there are no specified hours of work in each 24 hours period, the average number of hours the carer will work will be around 10-12 hours. We ask, where possible, that the carer is given up to two hours off during each day, preferably as a single break.

What support does a Consultus carer provide?

Carers provide different levels of support, depending on the client's needs, priorities and preferences. Duties typically include:

  • personal care - dressing/undressing, washing, showering, bathing, oral care, hair care, shaving, continence care and toileting
  • assisting with mobility, transferring from bed to chair, for instance
  • general housework, shopping, cooking, laundry and cleaning
  • companionship, emotional support, help with social activities and outings
  • help with looking after family pets.
Can we have help just occasionally?

Yes, bookings can be occasional, infrequent and short-term. All bookings are, however, for live-in carers, for a minimum of 24 hours, so the carer will need overnight accommodation in the client’s home.

Can you provide visiting carers for an hour a day?

Unfortunately not; we specialise in 24/7 live-in care and nursing, where the carer lives in the clients home for 24-hour care capability. If you decide you do not need a live-in carer, we recommend that any visiting healthcare assistant bookings are made through a fellow member of the United Kingdom Home Care Association. Please call UKHCA on 020 8661 8188.

Will the carer cook, clean and undertake household chores?

The main role of a carer is client care and wellbeing, but they are also there to help with the smooth running of the home, so light housekeeping, laundry, cooking, driving and shopping duties are included in the domestic duties; each can be included where personal care needs allow.

Can carers help with medical conditions?

For more advanced medical conditions, managing equipment such as catheters and hoists, looking after wounds and liaising with local healthcare professionals, you should consider booking a Consultus live-in nurse.

Our Care Consultant will discuss the client’s medical situation with you and be able to offer advice.

I’m unsure about having someone living in my home – will the carer be unobtrusive?

Our clients tell us that while it sometimes feels a little odd initially to have a new person staying in their home, that feeling quickly fades away – and is infinitely preferable to moving to the institutional environment of a care home, which can be impersonal and strange.

Our carers are reliable, discreet, friendly and committed to the physical and emotional wellbeing of their clients. They operate in a professional, polite, dependable and confidential manner, and always respect the homes and privacy of clients.

Can we postpone the start of care or interrupt the service for a short time?

We completely understand that unforeseen circumstances can mean the need to postpone a confirmed booking, or even arrange a break in the service. Please call our Care Consultants on 01732 355231 as soon as any unavoidable changes in circumstance arise.

Do you provide live-in carers and care at home to all areas of the UK?

Yes we do. Consultus care is available nationwide. Just get in touch with our Care Consultants and they will identify the carers best matched to your particular needs.

Can I interview the carers?

It’s not possible to meet the carer we assign face to face before your booking starts. Once we have confirmed the booking there will be an opportunity to speak to your carer when arrival and changeover arrangements will also be discussed.

How do you find your carers?

Most of our carers come through personal recommendation, our Recruitment Department at head office and via our Overseas Agents in South Africa, Zimbabwe, Australia and Spain.

How do you vet your carers?

All carers have a face to face interview, at which we check all documentation, take professional references and process a Disclosure and Barring Service (DBS) Enhanced Disclosure and DBS Adult First. All professional references are followed up with police checks from country of origin.

Can carers deal effectively with dementia, such as Alzheimer's disease?

Many of our carers are experienced in helping people with all types of dementia and its associated challenges, such as memory loss, confusion or problems with speech and understanding. We give our carers a wider understanding with in-house dementia training courses.

The need for routine and familiarity for people with dementia is well established. Our carers help clients retain their sense of identity, self-worth and security by caring for them in the most comfortable environment possible - their own home. They enable better communication, engage in activities and provide a stable, stress-free consistency of care that forms a regular routine.

I would like to have the same carers returning. Can you arrange this?

Yes, many of our clients have favourite regular carers, and we try to arrange a rota of carers wherever possible.

How do live-in care costs compare to residential care homes’ fees?

The charge for a live-in carer for a single client is typically less than residential nursing home fees. Where a couple wish to remain at home together, it is possible they could both be cared for by a single Consultus live-in carer and pay considerably less than combined residential fees.

We are more than happy to give you a no-obligation quotation over the telephone. Please contact our Care Consultants on 01732 355231.

How much is paid to the carers and how much is paid in agency fees?

Our carers are self-employed and responsible for their own tax and national insurance contributions. Under self-assessment, you’ll be paying them their fees directly. We recommend a daily rate from £76 per 24-hour period for a single client not requiring personal care and from £91 per 24-hour period for a couple where there are no personal care needs. When a single client requires personal care they daily rate starts at £81 per day. When a couple is needing personal care the rate starts at £96.

The Consultus agency fee is £147 per week including VAT (discounted to £144.41 if paid by direct debit). There is a one-off registration fee of £175 including VAT, which is not invoiced until after the first carer starts.

Is there funding available for private home care and is it available on the NHS?

You’ll find lots of information, including a free guide to financing private care, on our dedicated Home Care Costs page.