Office-based at our head offices in Tonbridge, Kent..


To perform a variety of administrative tasks to ensure efficient operation of the office and exceptional service delivery to key internal departments notably Recruitment, Nursing and Managed Care. This role will be working across various departments as required.


  • Requesting and checking references, following-up references if no response is received
  • Requesting and checking documentation, such as ID, Right to Work, Medical Questionnaires, Driving Licence Checks and Overseas Police Checks
  • Tracking and following up applications to ensure all references and documentation is received to full satisfaction and in a timely manner
  • Auditting files to ensure that current nurses and carers have the required documentation and, where necessary, that this is up-to-date
  • Contacting carers and nurses where required to request missing client documentation is provided
  • Ensuring client records are kept up-to-date
  • Sending booking letters and other communications to clients, carers and nurses as applicable
  • Supporting new carers and nurses with DBS applications
  • Running regular reports from our database and following up on this information, for example communicating with carers and nurses regarding documentation that is due to expire
  • Print and send carer ID cards
  • Scanning/saving and adding documentation to database records
  • Reception cover when required
  • Produce weekly figures for management, when required
  • Deliver high standard of support on any projects as instructed
  • Providing support to other departments as required


  • Recruitment
  • Managed Care
  • Nursing

Key External relationships

  • Carers
  • Clients
  • Nurses

Skills and Competencies

  • Good understanding of operations i.e. processes etc.
  • Ability to monitor and prioritise large volumes of work
  • Time management skills
  • Excellent written and verbal communication skills
  • Proven experience in an Administrative role
  • Proficiency in MS Office (MS Excel and Word, in particular)
  • Attention to detail and problem-solving skills
  • Strong organisational skills with the ability to multi-task
  • An understanding of right to work checks and DBS would be beneficial, however this is not essential as training will be provided
  • Understanding/knowledge of social media
  • Marketing knowledge/interest

Personal Qualities

  • Ability to build and maintain strong relationships
  • Highly organised
  • Attention to detail
  • Professional attitude
  • Proactive
  • Positive
  • Openness to learn new systems and processes


  • Salary DOE
  • Holiday 4 weeks increasing to 5 weeks, after 2 years of service
  • Bupa Cash Plan Health Insurance Scheme
  • Pension
  • Performance bonus payments after 2 years of service

If you feel you are the ideal candidate APPLY today!

Please email your CV to HR:

Please note that this position will be subject to mandatory pre-employment checks.

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