Administrative Assistant


To perform a variety of administrative and clerical tasks to ensure efficient operation of the office and exceptional service delivery to key internal departments notably our Care at Home Department and Managed Care Department.

Key Duties:

  • Manage staff holiday & rotas
  • Supply sick forms for completion to relevant staff on return to office
  • Man the office email forwarding message & responding as necessary (every email to be read and dealt with) if required
  • Prospective client records to be added to in-house database promptly and efficiently
  • Update brochure list accordingly
  • Client records to be set up on database promptly and accurately
  • Client and carer records to be closed down and relevant departments to be advised
  • Ensure all carers have valid Right to Work documentation – check, scan & update all records and follow up on any outstanding docs within the allowed time period
  • DBS administration when required
  • Ensure carers holding UK driving licence have completed online check, when required
  • Print and send carer ID cards
  • Produce figures, statistics and reports for management, including weekly figures
  • Scanning and adding documentation to database records including COVID test results & vaccination records, when required
  • Occasional secretarial support to include the following:-

– Sending brochures by email
– Booking lists – email
– Profile updates
– References
– Rate Increases
– Booking cancellations
– Ad hoc documentation

  • Deliver high standard of support on any projects as instructed
  • Distribute work between administrative colleagues fairly and equally when required
  • Reception cover as required (including lunch cover 2 -3 times a week)
  • Post – franking & sending
  • Fire Marchall duties

Key Internal relationships

Care at Home Department

Key Exnternal relationships


Skills and Compentencies

  • Good understanding of operations i.e. processes etc.
  • Ability to monitor large volumes of work
  • Time management skills
  • Excellent written and verbal communication skills
  • Proven experience as an Administrative Assistant or Secretary
  • Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
  • Attention to detail and problem-solving skills
  • Strong organisational skills with the ability to multi-task

Personal Qualities

  • Ability to build and maintain strong relationships
  • Highly organised
  • Attention to detail
  • Professional attitude
  • Proactive
  • Positive
  • Confident
  • Common sense
  • A good sense of humour
  • Excellent telephone manner

If you feel you are the ideal candidate APPLY today!

Please email your CV to HR:

Please note that this position will be subject to mandatory pre-employment checks.

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