Five things to consider when choosing a live-in nursing provider

01/04/19

Once you have decided to engage a live-in nursing service, the next step is to choose a provider. Consultus understands the gravity of this decision and to help, we’ve created a checklist of things to consider when making this life-altering choice. 

1. Safety

The health and safety of your loved one is paramount. For peace of mind, choose a provider that is Care Quality Commission (CQC) registered. As the independent regulator of health and social care in England, the CQC ensures that care providers deliver safe, effective, compassionate and high-quality care. CQC reports are available to view on their website - view our latest CQC report.   

2. Your needs

To help you determine exactly what support you/your relative require, make a list of your needs, both medical (pain management, rehabilitation, medication management, wound management and post-operative care, etc) and lifestyle (meal preparation, personal care, companionship, etc). Ask the agency what services they typically provide - they may offer something that you haven’t thought of. Once you have pinpointed the areas in which you/your relative needs help, you’ll be better equipped to find an agency with the expertise and experience to deliver that support.

3. How will it work?

Not all agencies operate the same, nor do they offer the same services. It’s important to understand how they work in order to find the right fit for you/your relative.

You can expect the agency to:

  • Conduct a thorough risk assessment of the client and their home in order to identify and manage potential risks to the client and/or their nurse.
  • Create a personalised, tailored care plan for you/your relative. This should be done in consultation with the client and/or family to ensure everyone is on the same page.
  • Regular supervisory phone calls with the agency to maintain quality of service.
  • Have a 24/7 phone line in case of emergency.

You may like to ask:

  • How long have you been providing nursing services?
  • What services can your nurses provide?
  • How do you choose the right nurse for me?
  • How often do you review care plans?
  • How many nurses will be looking after me/my relative? How do you ensure continuity of care?
  • How do you monitor the booking to ensure everything is running smoothly?
  • How do I contact you in case of an emergency?
  • What if I don’t like the nurse you have booked?
  • What hours do your nurses work? What about breaks?
  • What happens if our nurse needs to leave suddenly due to sickness or a personal emergency?

Consultus nurse helping client fill out paperwork

4. Competency of their staff

The agency you choose will be in charge of taking care of you/your loved one’s health. Given the enormity of this responsibility, you need to be sure that their nurses have been thoroughly vetted and have the qualifications and experience necessary to perform their job to the highest standard. 

Some questions to ask:

  • What is your hiring criteria?
  • What qualifications must your nurses have?
  • How experienced must your nurses be?
  • Are your nurses trustworthy and reliable?
  • What kind of safeguarding checks must your nurses satisfy?
  • How do you ensure that your nurses keep their PIN and training current?
  • How often must your nurses undergo refresher training?

 You should also take note of the staff who will be coordinating your nursing care. Consider:

  • Are they friendly and respectful of the situation you are navigating?
  • Are they knowledgeable and equipped to answer your questions?
  • Are they happy to answer any questions you may have?
  • Do you feel satisfied that they will assist you to the best of their ability in the event an emergency arises?

5. Logistics

Some additional things to consider:

COSTS
Make certain you understand exactly what the agency’s fees include before committing to anything. Be aware that things like night calls and travel may incur additional charges. Also keep in mind that if you/your relative require significant support during the day and night, you may require two nurses or a nurse and carer, which will obviously cost more.

FACILITIES
Typically, the client must provide their live-in nurse with a private room, meals and access to essential household facilities.

BREAKS
During their shift, nurses are usually entitled to a 2-hour break away from the property. If you/your relative can’t be left alone, you will need to arrange someone to cover breaks or ask the agency to do so. Be aware that this will most likely incur an additional charge.


We can help

Our qualified and experienced nurses can provide support in a variety of health areas including:

They can also:

  • recognise and prevent a potential medical crisis
  • prevent hospital admission
  • provide medical expertise
  • explain medical terminology
  • liaise between health care professionals and the family in order to provide optimum care

For a confidential, no-obligation discussion about our live-in nursing service, please phone 01732 770403. Alternatively, visit our website to find out more.

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