Client Testimonials

We have been privileged to receive many kind letters of thanks from satisfied clients. This is a selection of comments we received over the course of just one year. A large file of letters and cards are available for you to read in person at our head office.

I would like to take this opportunity to say how well your system has worked both from the point of view of those organizing the service and from the standard of care provided. The girls you have sent have looked after Peggy with understanding and kindness which has been of great consolation to me. I would be very happy to recommend your services to anyone.
M.H., Surrey

Your kind, thoughtful and efficient service over so long has made it possible for my mother to remain at home…she so wanted not to move from her home [and this was possible] thanks to the unstinting help, kindness and compassion – not forgetting the excellent cooking! – of all the carers who looked after her so well. [Your carers have] particular gifts for understanding and gentleness with the very frail [and are] owed a considerable debt of gratitude by the family.
C. S., Middlesex

I would like to take a few moments of your time to let you know what an exceptional carer B. was, particularly in the last few weeks of his placement when his duties became more onerous. He was dedicated, extremely conscientious and always caring and thoughtful…Nothing was too much trouble for him. Thank you too for your help in arranging carers for Mr. P. [They were] a great success.
G.S., Sussex

I originally used your agency for my mother and you arranged for two extremely good people to attend to her. You were recommended to us by a friend of hers who had used your services too. Once again, may I say how much I appreciate the service that you give. Your carers are always outstanding and fill an enormous need in this country. I have recommended your agency to a number of people and will continue to do so. Thank you all so much,
A.T., Yorkshire

Whilst writing I would like to say how wonderful your service is for us – having had carers now for nearly 3 years we could not cope without them. I have recommended several people to your agency and they too are delighted.
P.B.

I am writing to let you know what a wonderful job [your carer] Miss F. has done for us. She took great care of my mother and the house…[she] is a lovely, warm, friendly and very capable person. I couldn’t have wished for anyone better.
J. d’M, Surrey

I just wanted to write and say how absolutely thrilled we are with the carers that have been sent to Mrs. K. They have all been absolutely brilliant and taken an enormous weight off her relatives. Their efficiency has been most impressive as have the back up team in the office.
J.M., East Sussex

I would like to take this opportunity to say how pleased we are with [your carer] Miss S. She is a delightful girl and my mother took to her immediately. We are also very impressed with the efficient and courteous way Consultus looked after us and we will have no hesitation in using you again.
C.G., S.W. London

My generation is not given to lavish praise as we expect good service…but I would like to express my appreciation for a quite exceptional young lady. You may take comfort in the fact that should you have [this carer], she will be a great credit to you.
J.V.S., Essex

I wish to put on record my very great thanks for the excellent service you have recently provided for my mother. The care assistants have been extremely professional and compassionate. This has given us both comfort and peace-of-mind. I have no hesitation in recommending your agency to others.
H.B., N.W. London

I believe my sister wrote to you some time ago to express our appreciation for the unfailingly high quality of the carers you are sending to our mother, Lady J. As you know, we consider [your carer] E. a total treasure and she has an absolutely integral role in the sustaining of our mother’s quality of life. Each [carer] so far has managed to settle in quickly and provide our mother with an ongoing routine and a level of care and expertise for which we are truly grateful. Should I ever have to recommend an agency of your type to a friend or colleague it would give me great pleasure to pass on the extremely positive experiences we have had.
A.J., London

Many thanks for your get well soon wishes. I am healing and recovering very well and hope to be my old self within a few weeks. I have enjoyed working through your agency as you have always dealt very fairly with me and it has always been a sincere pleasure to deal with such a nice “bunch” as you most certainly are.
P. W.

In response to our annual rate review: In view of the wonderful service you provide I am sure this modest increase is amply justified. My new carer is a great girl and has already volunteered to return!
D.

A note of appreciation for the way your office runs…always [carers] available, and nice, decent, helpful chaps to have in the house. Thank you!
A.M., East Sussex

I just wanted to drop you a brief note to thank you for your sweet letter…Your grand team at Consultus has made possible what seemed in 1998 to be an impossible job. Your kindness and professionalism has been hugely appreciated by us all. It is an extremely demanding job you have but one which, I hope, yields its rewards when you feel the heartfelt thanks of families like our own.
C.C., Worcestershire

We have been enormously grateful to Consultus over the past two and a half years for the wonderful service you have provided for Miss C. You have never failed us in providing a carer and everything has always been swiftly and efficiently dealt with – the carers have been excellent and some of them have become real friends…and have made an enormous difference to her life. Your service has meant that an elderly, nearly blind lady has been able to stay in her own home and remain independent in many important ways while being given the security of someone in the house whenever needed. I certainly will continue to recommend Consultus.
P. S., Hampshire

I am writing to tell you how delighted I was with the care and attention I received. [Your carer] did far more than was necessary including looking after my little garden…She has a delightful personality and was a very dear companion. All the carers have been very pleasant. I am a lot better than when I came home [from hospital] thanks to the attention of your good staff.
A.D., Surrey

I should like to thank Consultus for the long association we have enjoyed over eight years or so. It has been a great relief to be able to depend upon the agency and I appreciate your willingness to listen to the client’s preferences.

To read another 135 selected and completely unsolicited written testimonials - click here.