What happens if we book a nurse but need to cancel shortly before she arrives or at some time during the assignment?

By the time the Nurse arrives at the Client’s home, the nursing management team will have put in many hours of preparatory work. At the same time, a Nurse will have committed herself to a booking which typically lasts for 14 days or more. Without some agreed protection she would probably earn no money for a week or more while another suitable placement is found.

For these reasons, we charge a Late Cancellation/Early Release Fee that is equivalent to up to seven days service (proportionately less if the service was due to end in less than a week or was not to begin for another day or more). We pass on to the Nurse the vast majority of this fee.

If the client has died, the Nurse need not leave straight away; she will willingly stay a while to help the family through this difficult time. For more information please see our Client's Guide to Services.

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