What happens if a Client does not get on well with the Nurse?

Many of our long established Clients reveal to us that their biggest initial fear was having an unfamiliar person living in their home. Gratifyingly, nearly all our Clients follow up with very positive feedback on their initial experiences with Home Nursing. Our Nurse Consultants spend a great deal of time matching Clients with Nurses to meet specific preferences and requirements.

As with any homecare agency, it is normally not possible for you to meet your Nurse before she arrives for work. However, if required, our Nurse Consultant can arrange for you to speak with a prospective Nurse before a booking commences.

If in the very unlikely event you are unhappy with our choice of Nurse we will find you a replacement at no additional cost to you, or you have the option of cancelling the booking immediately. Please see our Client's Guide to Services for full details.

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