What happens if a Carer or Client is unhappy with a booking?

If there are difficulties with a booking or a clash of personalities between Carer and Client, either party should contact Consultus and a replacement Carer will be organised usually within 24 hours

Carers should never leave a booking until a replacement arrives and a proper handover has taken place.

In the highly unlikely event that a Client asks a Carer to leave their premises immediately you should do so but please call our office/on-call team immediately for advice. Also contact the next of kin if your Client will otherwise be left alone.

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